Swivel Chair Work
In order to get data from a source, an employee might have to interact with multiple systems and then copy the same data to different applications. Imagine doing this on a daily basis where employees lose five to six hours a day doing repetitive work. This kind of manual data entry work is often referred to as Swivel Chair Work.
Boring and repetitive tasks will make employees lose interest in their work, resulting in the degradation of the company’s productivity.
Robotic Process Automation
Manual processes are common in any industry. They are time-consuming and use up a lot of resources. In order to eliminate swivel chair work and reduce the time consumed for the execution of these processes, Robotic Process Automation came to life.
RPA is used for optimizing business processes to achieve greater operational efficiency. Enterprises are now turning to RPA to automate repetitive, rules-driven and back-office works so humans can focus more on value-added tasks. When a process is fully automated, we can deliver immediate results with less human effort and cost reductions, resulting in increased output for the enterprise.
Types of RPA bots
Based on the type of process that we want to automate, we can go with either creating an attended or unattended automation.
Attended bots are mainly used for automating front-office tasks where they are run alongside humans. These bots can be triggered by events but would still need human inputs in-between the execution.
The unattended bots are used for automating back-office tasks where it doesn’t require any human intervention. These bots can be scheduled and triggered by events anytime.
How does it work?
Software robots capture human actions like mouse clicks, keyboard strokes, etc., and interpret them without human intervention. Human tasks will be replicated at a rapid speed. Any task which is transactional or repetitive and doesn’t require decision making can be automated.
Once a bot is trained, it can manipulate data, trigger responses and communicate with other systems. In order to communicate with other applications, RPA doesn’t require any integrations or plug-ins, all it needs is a user interface. Whether it’s a web application, a desktop application or an application present in a different system, RPA can easily interact with them using screen scraping. RPA extracts data from PDFs through OCR, access emails, connect with databases, call web services and can do a lot more.
If we train the bot once, we can use it any number of times and the automated process will be available 24/7. If a task performed by humans takes days to finish, RPA can do it within minutes. It enables a significant improvement in timelines, improves the quality of work and jump-starts productivity.
Want to know more about Miracle's RPA offerings? Check out, https://www.miraclesoft.com/services/robotic-process-automation/